Refund policy

Exam fee refunds are processed by the refund deadline for each exam type. Exceptions such as natural disasters or the death of an immediate family member are handled separately after review of evidence.

The refundable amount depends on how many days remain before the exam (see the thresholds for each exam type below). You can check your registration status and payment history in My registrations after signing in.

Cambridge English exams (CEQ)

Group testing refund policy

100%Up to the application deadline: full fee refund
50%From just after the application deadline until 3 weeks before the exam: 50% fee refund
30%From 3 weeks before until the day before the exam: 30% fee refund
NoneAfter that: no refund

* CEQ and YLE currently run as institutional group testing only.

Linguaskill Remote / Placement Test

Individual candidates / always available

100%Up to 5 business days before the exam: full fee refund
50%Up to 3 business days before the exam: 50% fee refund
NoneAfter that: no refund

Linguaskill In-centre

Group and on-site testing / institutional sessions

100%Up to 7 business days before the exam: full fee refund
50%Up to 5 business days before the exam: 50% fee refund
NoneAfter that: no refund

* The full-refund threshold (7 business days before the exam) is the same day as the registration and payment deadline for the session. Once that deadline passes the venue and invigilators are committed, so a full refund is no longer possible.

* Refund thresholds are counted in calendar days for CEQ and YLE, and in business days for Linguaskill and Placement.

Reasons eligible for a refund when evidence is submitted

Death of the candidate or an immediate family member (death certificate)
Illness or injury requiring the candidate's hospitalisation (medical certificate)
The exam session being cancelled due to a natural disaster or national emergency
The exam session being cancelled or changed by the Centre (no evidence needed)

When there is no refund for any exam

You cannot take the test because you did not bring a valid photo ID on the test day (including an expired ID or an ID other than the one you registered with)

Additional rules for Linguaskill

On top of the refund table above, Linguaskill follows the Cambridge terms and the centre rules below.

When there is no refund

Your result is disqualified or withheld for malpractice (Cambridge terms)
You keep a phone, smartwatch or other electronic device where you take the test (Cambridge terms)
Your registration is cancelled for attempting to break the rules (Cambridge terms)
Remote modules you could not finish within the four hours because you started late or because of your own equipment or internet (centre rule)

If a Cambridge system failure or a problem on our side stopped you finishing, we review it under special consideration below.

Illness, accidents and other exceptional events (special consideration)

If illness, injury or an exceptional event stopped you taking the test or affected you on the day, apply through the contact page within 48 hours of the test date, explaining what happened and attaching evidence. Requests cannot be made after results are released. We will review it and offer a new test date or a full or partial refund.

Examples we consider

Your own illness or injury on test day
Serious illness or death in your family
Natural disasters, strikes or major travel disruption
Your ID being lost or stolen just before the test
Problems with the test itself, such as a Cambridge system failure or a lack of support from us

Evidence written by family or friends is not accepted. If a session is cancelled because of us or a system failure, you can choose a full refund or a new date. If you disagree with the decision, you can appeal through us.

Changing your test date (Linguaskill Remote · Placement Test)

You can change the date of a Linguaskill Remote or Placement Test once. Ask through the contact page at least 3 business days before the test. After that, a change is possible only for an unavoidable reason backed by evidence, such as illness or an accident, and still only once.

Under the Cambridge terms, a Linguaskill entry cannot be moved to another test centre.

How to request a refund

STEP 1

Check the eligible application in My Applications

Please check the exam date and reference number in advance in My Applications.

STEP 2

Request a refund via the contact page

On the contact page, include the subject [Refund request] Exam name / Reference number, the account to refund to (holder, bank, account number) and the reason. For exceptions, attach evidence (medical certificate, etc.).

STEP 3

Review and refund

After review within 1-2 business days, we reply with the refundable amount and processing schedule. Refunds are deposited within 3-5 business days after the reply (excluding bank holidays and maintenance days).

Request a refund